India’s healthcare ecosystem is enormous and complex, with several hospitals, clinics, and other care facilities spread throughout the nation, where a patient visits these facilities for his/her healthcare needs. Most of these healthcare systems still use physical means to communicate medical information to patients, whether it be through prescription writing or printing of films for X-rays, CT, MRI scans or lab reports, etc. Patients are forced to carry stacks of their medical files from one doctor to the next, which are inevitably lost in transit. Because many hospitals and laboratories cannot interact with one another, it is more difficult for patients to access medical care.
Past medical history and previous lab reports are very valuable for a doctor to provide in-depth analysis and diagnose a patient’s condition. Lack of access to this information causes tests to be repeated, inflicting a huge financial strain on a patient who is already struggling.